Privacy Policy

Fletcher Heating & Renewables Ltd

Effective Date: 1st May 2024

1. Who We Are

We are Fletcher Heating & Renewables Ltd, a heating and renewable energy services provider based in the UK. You can contact us at:

  • 📞 0161 624 2424 / 07583 964 165

  • ✉️ info@fletcherheatingandrenewables.co.uk

2. Why We Collect and Use Your Personal Information

We collect and use your personal information in order to:

  • Provide plumbing, heating, boiler, and renewable installation and repair services.

  • Issue quotes, invoices, and service updates.

  • Communicate with you regarding appointments and aftercare.

  • Meet our legal and regulatory obligations (e.g. Gas Safe compliance, HMRC).

  • Send you marketing information about our services (only if you’ve opted in — you can unsubscribe at any time).

3. What Information We Collect

The personal data we may collect includes:

  • Name, address, email, and telephone number.

  • Property details relevant to carrying out our work.

  • Records of communication with us (emails, calls, forms).

  • Payment information (processed securely via third-party providers).

  • Technical data such as your IP address, browser type, and website usage (via cookies/analytics).

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

  1. Contract – to provide our services, including issuing quotes and invoices, and fulfilling our obligations under a contract with you.

  2. Legal Obligation – to share information with regulators, HMRC, or other authorities when required by law.

  3. Legitimate Interests – to improve our services and, if you have not opted out, to send you information about similar products and services.

  4. Consent – where you have explicitly agreed to receive marketing communications or cookies.

5. Who We Share Your Information With

We will not sell your data. We may share your information with:

  • Subcontractors and suppliers working on your project.

  • IT, website, and payment service providers who support our business.

  • Professional advisers (accountants, insurers, legal advisers).

  • Regulators or authorities when legally required (e.g. Gas Safe Register, HMRC).

All third parties are required to keep your information secure and only process it in line with our instructions.

6. How Long We Keep Your Information

We keep your personal information only as long as necessary for the purposes set out in this policy, including to:

  • Meet our contractual and legal obligations.

  • Maintain accurate financial and service records.

As a general rule, we retain client records for up to 6 years after the end of our relationship, unless a longer retention period is required by law. Marketing information is kept until you unsubscribe or withdraw your consent.

7. Your Rights

You have the following rights under UK GDPR:

  • Right of Access – request a copy of the personal information we hold about you.

  • Right to Rectification – ask us to correct inaccurate or incomplete data.

  • Right to Erasure – request deletion of your personal data (where legally possible).

  • Right to Restrict Processing – request limits on how we use your data.

  • Right to Object – object to our processing of your data, including marketing.

  • Right to Data Portability – request a copy of your data in a usable format.

  • Right to Withdraw Consent – withdraw consent for marketing or cookies at any time.

To exercise your rights, please contact us using the details above.

8. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies may collect technical data such as IP addresses, browser type, and usage patterns. You can control or disable cookies through your browser settings.

9. How to Complain

If you have concerns about how we handle your data, please contact us in the first instance so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection:

🌐 www.ico.org.uk/concerns 📞 0303 123 1113

Summary

This Privacy Policy explains what data we collect, why we use it, who we share it with, and how you can exercise your rights. By using our services or visiting our website, you acknowledge that you have read and understood this policy.